In order to ensure customer satisfaction, we provide the best services to everyone. If you have any questions regarding the return and refund policy within one day only, please contact the customer service team at Jamr and Hajar.
Please be informed that the preparation of your order may begin immediately after it has been confirmed. Therefore, we cannot accept cancellations once your order has been confirmed with the restaurant. Our Refund and Return Policy includes the following terms:

Food Order Errors
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice any discrepancy in your order, so we can correct it and provide you with exactly what you ordered, adjusting the price difference accordingly.
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For cash payments, if the replacement item has a higher value than the item received in error, you will be asked to pay the balance difference. Similarly, if the replacement item is of lesser value, you will receive the balance difference as a credit. In some cases, we may offer store credit. Your corrected order will be prioritized if you choose to pick it up. Please return the food order in its original container(s) to our host.

Food Order Incomplete
On rare occasions, if any items are missing from your order, we will make it right. Please call us immediately if you notice that any items are missing. You may cancel the missing item before we prepare it without any questions, and we will refund the amount to your credit card or provide a cash refund.

Food Dissatisfaction
We prepare our food fresh to order using only the finest ingredients. If you receive food that does not meet your expectations, please call us right away. We kindly request that the food be returned in its original container(s) so we can investigate and address the issue. We will promptly prepare a new order for you.

If you prefer not to receive a replacement dish, we may refund the amount to your credit card, provide a cash refund, or offer store credit. Refunds will be issued only after the food has been returned in its original container(s) and the issue has been verified by the manager on duty.